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Returns, Refunds & Exchanges Policy

Happy Hearts Australia Inc. understands that some items are not always suitable and need to be returned. Items purchased at ScanGuard may be returned for exchange or a refund at any time within 10 days from date of purchase should they be defective in some way. Your receipt or proof of purchase must be presented at the time of any refund or exchange.

Your Rights & Responsibilities

You are entitled to have your purchase replaced or receive a refund where:

  • the goods are faulty;
  • the goods are wrongly described;
  • the goods are different from a sample shown to you; and/or
  • the goods do not do what they are supposed to do.

To help make this possible, we ask that if any of the above apply to your purchase, you contact us as soon as possible so we can assist you. In addition, you may be asked to demonstrate that the problem with the goods was not of your making. Please note, the above guarantee does not include products damaged by wear and tear, the customer’s misuse or failure to use the goods in accordance with instructions, or failure to take reasonable care of the item.

Your rights and responsibilities under this policy are separate to those you may have under any consumer legislation.

Exchanges and Change of Mind Policy

Happy Hearts wants you to love your new purchase however, refunds are not normally provided where you have simply changed your mind or made a wrong selection. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Refunds

In accordance with the Exchanges and Change of Mind Policy, items purchased at ScanGuard online will be refunded, in full, upon the return of the damaged item, a copy of your invoice as proof of purchase, and a brief request for a refund, or exchange.

Items Damaged Upon Delivery

If you received an item that has been damaged upon delivery, please contact us as soon as possible so we can organise for your item to be replaced as soon as possible.